Introduction

We aim to provide our customers with a comprehensive overview of our shipping and delivery processes. In this section, you’ll find information on how we ship, the courier companies we partner with, and the general principles of our delivery processes.

Shipping Options

Standard Shipping:

  • Stock Availability: If the product is in stock, we ship it as soon as possible. For out-of-stock items, shipping can take up to 30-40 business days.
  • Notification: We inform our customers about stock shortages and ask them to choose whether to continue with their order or cancel it.
  • Service Areas: Our products are delivered worldwide, aiming to connect you with our high-quality cutting tools wherever you are.

Express Shipping:

  • Courier Service: We offer express shipping through DHL.
  • Tracking: Tracking numbers are provided to our customers so they can easily follow their orders’ journey.

Address Changes and Delivery Errors

Customers can contact our customer service directly for any address changes or delivery errors. Such issues can be communicated through the ‘Contact’ section of our website.

Return and Exchange Policy

  • Return Conditions: Customers wishing to return products must ensure that the items are unused. Contacting us to initiate the return process is required.
  • Contact: For returns or exchanges, please reach out to us through the ‘Contact’ section. Depending on the issue, we will get in touch with you via email or phone. Please remember to include your phone details when filling out the contact form.

Purchase Information

  • Prices: All our prices include VAT automatically added at the time of payment, allowing our customers to see the final price clearly.
  • Order Confirmation: A purchase agreement is made when you confirm your purchase at checkout. An automatic order confirmation will be sent to your registered email address. Ordered products remain the property of worldcutter.com until fully paid.
  • Shipping: Your orders will be processed and shipped as quickly as possible, based on the shipping option you select. With our international shipping options, we serve customers all over the world.
  • Errors: In the case of obvious errors (e.g., incorrect price, print errors), we reserve the right to correct the mistake afterwards. If you’re not satisfied with our correction, you naturally have the right to cancel your order. We also reserve the right not to fulfill an order in cases where the item is out of stock, technical errors occur, or the maximum order quantity per customer is exceeded.

Shipping and Payment Methods

  • Shipping: We securely and swiftly deliver your orders via DHL. We offer various shipping options to ensure that our high-quality cutting tools reach you wherever you are in the world.
  • Payment: We provide various payment methods for purchases made through our web shop. Payment is made according to the method selected during the purchase process, with VAT automatically included.

Returns and Right of Withdrawal

  • Returns and Right of Withdrawal: We prioritize customer satisfaction when it comes to product returns and withdrawals. Products intended for return must be unused and in their original packaging. To initiate the return process, simply contact us through the ‘Contact’ section of our website.

Warranty and Complaints

  • At worldcutter.com, we stand behind our products and are confident in their quality. Our products are sold with manufacturers’ warranties. For any warranty-related issues, please contact us.

Transport Damage

  • If your product is damaged upon delivery, please report it to us before accepting the delivery or immediately thereafter. We will act promptly to address the issue with damaged products.

Privacy Policy

  • Protecting our customers’ privacy is of utmost importance to us. We act with diligence to ensure the protection of your personal data and respect your privacy. For more details, please visit our Privacy Policy.

This set of purchase conditions reflects our confidence in the quality of the products and services we offer. We are committed to providing a transparent and open communication channel, and we welcome any questions, suggestions, or concerns you might have. Our customer service team is here to assist you and enhance your shopping experience to the best of our ability.

Thank you, and we wish you safe and enjoyable shopping at worldcutter.com.